Churn diagnostic
Establish a baseline and identify evidence gaps.
A retention strategy your team can actually implement.
ChurNO combines churn analysis with practical execution: define the problem, prioritize high-value interventions and help your team ship the changes.
Consulting should end in changed customer behavior—not another deck.
We start with billing, cancellation, product and customer evidence. Then we define a focused backlog and help implement the flows, measurements and routines required to improve retention.
InvestigateMap churn types, segments and evidence quality.
PrioritizeRank by revenue, confidence and effort.
ImplementBuild flows, measurement and ownership.
ReviewScale, revise or stop based on outcomes.
Where ChurNO can help.
Cancellation journey
Redesign reason capture and relevant alternatives.
Experiment plan
Turn causes into measurable interventions.
Stripe retention review
Connect billing, recovery and cancellation outcomes.
Win-back program
Segment former customers by reason and timing.
Leadership reporting
Track churn, saves, recovery and repeat churn.
For teams ready to act on what they learn.
The best fit has an accountable owner, access to billing and customer evidence, and capacity to change product or lifecycle workflows.
Frequently asked questions.
Do we need the ChurNO platform?
Not every engagement begins with the full platform. The setup depends on your data and priorities.
Can you work with internal teams?
Yes. We can support product, data, success and growth owners with a focused methodology and implementation specifications.